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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
232 ratings and 165 comments received in the last 90 days.
20 September 2025
efficiency clarity of presetation
20 September 2025
Amazing thank you to Damian for being very helpful & finding me my perfect mini
18 September 2025
Once again it's down to James. Very welcoming and friendly.
17 September 2025
Very caring & attentive, product knowledge excellent
16 September 2025
Expert advice and help
12 September 2025
Really happy, engaging staff and no hard sell. Courtney was great.
12 September 2025
Small defect in the paint on collection that is being sorted with little fuss or inconvenience to myself
05 September 2025
No sales pressure just good clear and informative details
04 September 2025
Whole process took just a couple of weeks to complete and I was guided through the whole thing and kept informed of key dates towards the handover.
28 August 2025
Very satusfied
20 August 2025
Knowledgeable sales and finance staff, always ready with advice and suggestions.
16 August 2025
My sales man Chris cared, he made me feel at ease, he was thorough and covered off any thing I asked. I felt supported as a woman making a large purchase and decision on her own , that was important to me.
16 August 2025
Welcoming and friendly sales and service team.
14 August 2025
The Sales consultant Lucy Allen made the whole experience a pleasure she was very professional but at the same time friendly and at no point did we feel rushed she is an asset to Sytner Tamworth. A lovely young woman.
10 August 2025
I was kept informed at all stages and the handover was a very good and everything was explained and if any problems it would be no trouble to get back in touch with Nathan.
05 August 2025
Information was good. Product knowledge excellent and great person to deal with
05 August 2025
mini Tamworth were easy to deal with and made buying and picking up the car a pleasurable experience
04 August 2025
Very professional and competent sales representative.
03 August 2025
Very professional and friendly staff
02 August 2025
Faultless sales process with careful attention to needs and requirements. Efficient handover with a full and unrushed explanation of vehicle features.
31 July 2025
Nathan was great , I didn't feel pressured and he was patient and knowledgeable
31 July 2025
Richard helped get the right plan for me and explained the process throughly
30 July 2025
Could not fault overall experience
29 July 2025
All on time and very professional
29 July 2025
Everything was perfect, and didn't feel rushed.
25 July 2025
A very good experience overall with special thanks to Damian Hannigan for making it special. Unfortunately we were unable to collect the car due to problems with registration but Damian delivered it to us the same day.
23 July 2025
Quick and efficient, really enjoyed the car spinning round while music played
23 July 2025
Quick and easy transfer of ownership and picking up the car. Car was delivered in 2-3 days
23 July 2025
I was very happy with the service from start to finish, particularly with the help from James Madeley in Tamworth
22 July 2025
The Salesperson Chris Wheeler was all one could wish for. Attentive, informative, courteous and advising thoroughly.
21 July 2025
Outstanding customer care. Knowledgeable staff
17 July 2025
Was informed all the way
16 July 2025
Damon was very helpful and kept me informed.
15 July 2025
No stress
15 July 2025
Chris and staff very approachable friendly and knowledgeable
15 July 2025
We dealt with Lucy Allen and her attention to detail was superb. She kept us informed at all stages as did her colleagues when she was on holiday. Handover was swift and enjoyable.
08 July 2025
I went in feeling quite daunted by the whole process of purchasing a new car on my own as a single female. Lucy at Tamworth was just fabulous and without any pressure, supported me through the process and guided me every step of the way.
08 July 2025
Keira was brilliant 10/10 however do feel the personal touch is lacking with all forms etc after sale agreed being digital on an app and online
03 July 2025
Richard was friendly and helpful
03 July 2025
From the moment we stepped into our local Mini dealership we were made welcome and felt valued as a customer.
03 July 2025
Everyone at the mini centre were lovely, we just walked in to have a look and came out buying one.
02 July 2025
Damien was fantastic, I only intended to go and test drive I wasn't planning to buy so quickly but it was just a great experience all round
01 July 2025
DAMIAN AT TAMWORTH SYTNER IN SALES WAS EXCELLENT
27 June 2025
Accommodating our requirements
21 September 2025
Every dealing I've had has been exceptional
18 September 2025
Everyone I interacted with was friendly and engaging. The car reveal on the day was the best ever experienced, such fun!
17 September 2025
Great coffee lovely people quality biscuits what kind do you want ?
17 September 2025
Booked via the mini app simple and efficient
17 September 2025
Everything great
15 September 2025
Lovely friendly staff selling a great product. The reasons I haven't given five stars is due to the number of mistakes made in paperwork and the emails from mini trying to sell me a car after I'd bought one.
15 September 2025
Gemma was very friendly yet professional and kept me updated on progress.
14 September 2025
It was all very professional by Sarah, everything went as planned. Tyres ready to fit. Rear brakes ready to fit, and the work all done within two hours as advised.
13 September 2025
Excellent treatment
13 September 2025
all staff were extremely helpful and knowledgeable
12 September 2025
See above
12 September 2025
Service member kept me up to date and performed all the checks requested
11 September 2025
I felt in safe hands, the whole service is seamless and the customer service is exceptional.
10 September 2025
Again really friendly
10 September 2025
Explained fully and were prompt
09 September 2025
Helpful
09 September 2025
very satisfied
08 September 2025
I have an open complaint
08 September 2025
Just easy to do
08 September 2025
Staff were friendly and efficient. We dealt with Courtney and she was very efficient. The only problem we had at any stage was the communication (IT) between Mini itself and Sytner.
08 September 2025
Welcomed and greeted well and with smile. Service diagnosed and sorted issue. Car washed and vacuumed.
08 September 2025
Always a great service from a knowledgeable and helpful team.
07 September 2025
Mini was serviced and cleaned to a very high standard, thank you.
07 September 2025
Staff from check in and work done was excellent
06 September 2025
Top class, very easy to book, very welcoming environment. The service was explained to me with video clips and very professional
06 September 2025
Quick and efficient
05 September 2025
Completely seamless process. Gemma was so thorough and helpful throughout. I really couldn't fault her service. Five Stars!
04 September 2025
Excellent service and advised on outcome
04 September 2025
Very satisfied from initial booking through to collecting my Mini. I've never had a negative experience in the 8 years since I purchased my vehicle from Synter Mini Tamworth.
03 September 2025
Excellent service
03 September 2025
Helpful and accommodating
03 September 2025
No problems or issues
03 September 2025
Friendly staff, quick and efficient service
03 September 2025
Gemma was very friendly, professional and helpful which is important, nice to have
03 September 2025
Friendly efficient service and cleaned the car too.
28 August 2025
The service is thorough and the video shows any work that is needed.
27 August 2025
Every time we visit Sytner Tamworth they never disappoint
26 August 2025
Fantastic Service throughout. Both Gemma and Wayne looked after me and my car throughout the visit.
26 August 2025
Prompt and courteous
25 August 2025
Everything was fully explained when I booked and was re-explained when I visited.
24 August 2025
Liked it, didn't massively appreciate all the calls beforehand. Particularly one regarding selling my mini which is actually a lease.
24 August 2025
As above
23 August 2025
Service was excellent. Only disappointment was no one replied to my question which I asked on the pre service questionnaire regarding adjustment of seat belt.
23 August 2025
Staff always nice and pleasant and helpful.
23 August 2025
They are always so friendly and helpful at Tamworth Sytner, nothing is ever too much trouble.
23 August 2025
All staff were friendly and helpful.
22 August 2025
Satisfied customer
21 August 2025
A pleasure from start to finish
21 August 2025
Easy to book and friendly
21 August 2025
Friendly and helpful always know your in good hands professional.
19 August 2025
Service completed in a timely manor (in fact earlier than I had expected). Car had been washed & valeted too
19 August 2025
as above and great service
19 August 2025
was booked in for 1030 but running behind. It was a good hour later that I was then informed as to what needed to be done to pass the mot. so I spent about two hours there. appreciate that at least the tyres could be done on the spot
18 August 2025
Messaged to say car was ready within the time specified
18 August 2025
Kept updated, Gemma was great
14 August 2025
Always friendly
12 August 2025
Totally satisfied
12 August 2025
Completely satisfied. Nothing further to add
11 August 2025
Great centre with care and help
10 August 2025
I know my mini is in good hands & will come out better than it went in
10 August 2025
Did what was expected
09 August 2025
No problems and the work was completed quicker than expected.
09 August 2025
Very prompt, easy to book and friendly staff.
09 August 2025
Turn around time great experience ok however some issues: Ordered an air freshener however it wasn't installed which normally wouldn't be an issue however i couldn't fit it and so I've got an 11 mile round trip back to hopefully get installed.
05 August 2025
Nice people
05 August 2025
Updated throughout the appointment
05 August 2025
All of the staff are welcoming, friendly and professional. Always made to feel like a valued customer. Gemma kept me informed from start to finish when I dropped my Mini off and she went above and beyond with her outstanding customer service :o
05 August 2025
Easy stress free process
04 August 2025
Gemma in service was great.
04 August 2025
Finished in time. Quick and efficient. Very good service.
03 August 2025
Done everything that needed to be done and super fast too.
02 August 2025
We received a break down message about our mini with mechanic speaking through it
01 August 2025
Informed did not need service that was booked Did seem to take a long time just to change wiper blades
31 July 2025
Everything went as planned and my car was returned promptly
31 July 2025
Again, rental car waiting, paperwork prepared and overview (video) helped me understand my car a bit better.
31 July 2025
Professional and friendly
31 July 2025
Pleased with all the service l received.
29 July 2025
..
29 July 2025
Great service, kept updated along the way
29 July 2025
I was impressed by the professionalism
25 July 2025
as above
25 July 2025
The cars are good value for money. Love the brand. Lucy Cadman my service adviser, was amazing and is a credit to your company. I was nervous about taking the automatic curtsy car. She went above and beyond to ensure I felt comfortable before leaving
24 July 2025
Managed to book the car in at fairly short notice, warranty repair hire car organised and speed of repair exceeded expectations.
24 July 2025
They went out of their way to solve my issue
24 July 2025
Great communciation and customer service. Well informed throughout process
24 July 2025
Good communications, endeavour to solve problems if they arrise
24 July 2025
spoke to manager never came back to me
24 July 2025
No service video or updates during service. Just received a text to say car was ready for collection
21 July 2025
They carried out the work professionally and I was looked after superbly whilst waiting.
20 July 2025
My car was in for mot. Gemma was very helpful and her advice was sound and professional.
20 July 2025
See previous answer
20 July 2025
No issues
17 July 2025
service was great. they didn't find the squeak i mentioned. but they did try. but story did offer to re look at it again for me.
17 July 2025
I was really satisfied with the service the only thing that would have made it 10/10 and 5 star would be home collection and a hire vehicle
16 July 2025
.
16 July 2025
Very informative.
15 July 2025
See above
15 July 2025
Excellent work carried out and having visual report really interesting. The lady who looked after me was really friendly and professional and would recommend her for her courtesy
14 July 2025
Booked me in the day before & had my car back early afternoon
13 July 2025
Couldn't praise enough. Gemma explained everything in a way that a layman like me could understand!
12 July 2025
Recall request. Thorougher review of the vehicle, detailed report and suggestions on what needed changing. Great service and no over selling. Brad was very polite and helpful.
09 July 2025
All so straight forward, efficient and very attentive staff. Brilliant service with speed.
08 July 2025
As i am getting on in years they always help me and advise me.
08 July 2025
Really efficient and friendly staff
08 July 2025
I had got the dates wrong but were able to fit me in and have it finished at the time I needed.
07 July 2025
Same as above, the service team were ace
07 July 2025
Friendly staff and work completed in timescale
06 July 2025
It's always a pleasure to be at Mini for a service etc
05 July 2025
Very happy
05 July 2025
Service carried out when said and I was was contacted as promised when ready to pick up
05 July 2025
Friendly and professional
05 July 2025
Nice friendly staff, regular updates, fast service
04 July 2025
Sarah explained that my car needed a service plus MOT. I received a video showing a health check, so fully informed.
04 July 2025
We were kept up to date by video, and James was amazing...instantly dealt with any queries and resolved problems without taking a breath!
04 July 2025
Service for the vehicle and for me was fast, efficient and friendly
03 July 2025
Could not have done more!
01 July 2025
Kept us informed
28 June 2025
The M.O.T was carried out .my car passed .The job was completed
27 June 2025
Great Communication from Gemma
27 June 2025
Again very efficient
21 September 2025
Lucy was incredibly helpful and explained everything very clearly.