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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
223 ratings and 169 comments received in the last 90 days.
08 July 2025
I went in feeling quite daunted by the whole process of purchasing a new car on my own as a single female. Lucy at Tamworth was just fabulous and without any pressure, supported me through the process and guided me every step of the way.
03 July 2025
Richard was friendly and helpful
03 July 2025
Everyone at the mini centre were lovely, we just walked in to have a look and came out buying one.
03 July 2025
From the moment we stepped into our local Mini dealership we were made welcome and felt valued as a customer.
02 July 2025
Damien was fantastic, I only intended to go and test drive I wasn't planning to buy so quickly but it was just a great experience all round
01 July 2025
DAMIAN AT TAMWORTH SYTNER IN SALES WAS EXCELLENT
27 June 2025
Accommodating our requirements
18 June 2025
Great experience
18 June 2025
Good
18 June 2025
Great customer service
12 June 2025
I believe the above says it all, fantastic service.
11 June 2025
Again, great product & customer service
10 June 2025
Jane Madeley was fantastic from start to finish! So helpful even though I was the fussiest customer. But he listened to everything I wanted and I love my new mini!!
06 June 2025
Lovely girl
06 June 2025
Very welcoming understanding staff.
04 June 2025
Chris was very happy to help at any given time and even phoned after delivery to check we were happy with the car
02 June 2025
Great setvice
01 June 2025
Very good communication always being kept informed about the delivery and process of my car
31 May 2025
Good communication and service
29 May 2025
Great experience, Keira Rooke was most helpful and knowledgeable, great customer service.
28 May 2025
Superb service from Nathan at Tamworth. Extremely professional and very knowledgeable about all aspects of my new car. Made the process from purchase to driving away absolutely flawless. A real credit to Mini and the Sytner team.
25 May 2025
Everything done easily
24 May 2025
Dealt with Lucy at Tamworth. Superb. Very professional, friendly and excellent pre and after sales communication. You're lucky to have her in the team.
23 May 2025
The experience picking up my new car was great
23 May 2025
Keira at Tamworth looked after me and made sure I was happy
21 May 2025
I was generally very satisfied the only thing was the delivery of the car took a bit longer than expected.
21 May 2025
The customer service is exceptional.
08 May 2025
Kept well informed of progress
01 May 2025
Lucy Allen was very helpful .The presentation of my new car was a lovely touch to my exciting day .Well done to Lucy ,very good at her job thankyou.
30 April 2025
Great , the customer service I received from Courtney was the best she is credit to Mini. I would employ her any day .
25 April 2025
Excellent communication, maintained information giving at all times. Nothing was too much trouble. Courtney made it a really happy experience.
23 April 2025
Our sales representative, Mandy, was super attentive and had a great personality. We really enjoyed dealing with her and the team at Tamworth. I can honestly say she is a credit to the company and represented the Brand perfectly!
21 April 2025
Very honest and transparent. Did everything he could to help me whilst being realistic
19 April 2025
Everything explained and made clear !!! Which is important when making a major purchase. Felt able to ask even a simple question if unsure regarding the car etc .
18 April 2025
Courtney was absolutely fantastic, kept me informed all the way.
17 April 2025
The Mini centre exceeded my expectations as I received the car a lot earlier than it was expected.
09 July 2025
All so straight forward, efficient and very attentive staff. Brilliant service with speed.
08 July 2025
I had got the dates wrong but were able to fit me in and have it finished at the time I needed.
08 July 2025
As i am getting on in years they always help me and advise me.
08 July 2025
Really efficient and friendly staff
07 July 2025
Friendly staff and work completed in timescale
07 July 2025
Same as above, the service team were ace
06 July 2025
It's always a pleasure to be at Mini for a service etc
05 July 2025
Nice friendly staff, regular updates, fast service
05 July 2025
Friendly and professional
05 July 2025
Very happy
05 July 2025
Service carried out when said and I was was contacted as promised when ready to pick up
04 July 2025
We were kept up to date by video, and James was amazing...instantly dealt with any queries and resolved problems without taking a breath!
04 July 2025
Service for the vehicle and for me was fast, efficient and friendly
04 July 2025
Sarah explained that my car needed a service plus MOT. I received a video showing a health check, so fully informed.
03 July 2025
Could not have done more!
01 July 2025
Kept us informed
28 June 2025
The M.O.T was carried out .my car passed .The job was completed
27 June 2025
Great Communication from Gemma
27 June 2025
Again very efficient
26 June 2025
My car initially came in for a part to be replaced on recall, I know have a car that has a rattle that is apparently nothing to do with what has been done but was not there prior to the visit.
26 June 2025
Excellent Service. How ever over £540 is more than my hisbandaid for a muchbigger and expensive car. I have mini cover due to the issues with my other monis, so had to use Mini.
26 June 2025
Great service on the car and great customer service
26 June 2025
Friendly and efficient staff. Take great care of customers and their cars
25 June 2025
having viewed the video we weren't convinced that the cords were heavily perished, the vehicle was taken to a tyre specialist who confirmed our suspicions, they stated that the cords were NOT perished nor were they visible, i did not need new tyres
24 June 2025
Lucy was both excellent to deal with and also very well informed about the cars we were interested in.
23 June 2025
From Booking the appointment to the end of the service, all the staff I dealt with were knowledgeable, helpful friendly and professional Car is driving really well since the service too .
23 June 2025
Very Smooth process bur rathe expensive for just an oil change
22 June 2025
Well organised
22 June 2025
Nothing to much trouble
22 June 2025
Quick and efficient supported by a video for transparency
22 June 2025
Although I asked the service receptionist upon collection, the light saying service due is still displayed upon starting up my car?This is annoying as I was told it wouldn't display?
22 June 2025
Lucy was really helpful and friendly
21 June 2025
The car was due for its MoT. It was arranged without fuss with the customers needs always to the fore.
21 June 2025
The repairs were done quickly and well
21 June 2025
Made to feel welcome when we dropped the car off and everything was very efficient.
20 June 2025
Sarah was excellent and kept me informed every step of the way
18 June 2025
I gave 5 stars but it didnt show I am very satisfied loved the mini they gave me for the day
17 June 2025
Worked within the times given
17 June 2025
Lucy Cadman was perfect- attentive and informative.
17 June 2025
I was looked after very well by Lucy, who arranged the repair and kept me up to date with progress. I was a bit disappointed by the courtesy car, as I (now) find non-Electric Mini(s) much harder to drive and less comfortable.
17 June 2025
The team at Sytner went above and beyond - thank you!
17 June 2025
The whole process was delivered efficiently and pleasantly
16 June 2025
Again excellent service
15 June 2025
Easy to arrange
15 June 2025
Checked in online but then a slightly frustrating wait to check in at the dealership
15 June 2025
Welcoming and friendly
15 June 2025
My problem still was not sorted and it's not gone aqay
12 June 2025
Sytner Mini provide amazing service, the advisor are always please to see you Nd always look after there customers whether your buying or just getting you car serviced.
10 June 2025
Quick and easy service
10 June 2025
All good
10 June 2025
Gemma was great, really informative and made sure the process was as fluid as it could be.
10 June 2025
No issues
10 June 2025
They couldn't have made the service any easier.
10 June 2025
No problems, helpful staff.
10 June 2025
I was quoted a price for service & mot by head office. On arrival I was quoted a higher price but this was rectified on checking. Somehow the wrong quote had been put down for me on your system.
07 June 2025
Good service
05 June 2025
Lucy was very good & communicated everything politely & accurately. Unfortunately the complimentary car wash was not as good.
05 June 2025
everything right
05 June 2025
Lovely staff.
05 June 2025
It all seemed to go smoothly but I was promised a complementary wash and vacuum but it seems the forgot to vacuum my car ? !
05 June 2025
Excellent service
05 June 2025
Good service from Gemma. Thanks
02 June 2025
On time service and nice environment to work in whilst waiting
02 June 2025
All ran very smoothly
02 June 2025
We have been informed that the brake pads will need replacing soon. Again we have only had the car 6 months and we thought they wouldn't need changing for a while. We shall wait for brake sensor to come on.
31 May 2025
Always informed with clear information
29 May 2025
Very good welcome / updates / overview video of car when being serviced. Only thing which could potentially have been improved was car wash but I am being picky!
29 May 2025
Friendly and efficient
29 May 2025
As above
28 May 2025
Overall very happy though original quotation for two new tyres was questioned and subsequently adjusted.
28 May 2025
Polite and helpful as always.
28 May 2025
Because I was satisfied with the service I received
28 May 2025
Gave me the information i needed. Comfortable waiting area. Attentive and polite staff
28 May 2025
The staff were friendly and looked after me.
28 May 2025
I was more than satisfied. I was kept thoroughly informed throughout the procedure.
28 May 2025
Looked after really well
28 May 2025
I have mobility issues & everyone in the team was kind & helpful regarding my recent car service
28 May 2025
Customer service is first vlass
27 May 2025
They did a good job
24 May 2025
Everything was completed without complications
23 May 2025
Problem sorted quickly - The free valet was not good smear marks over interior & exterior & front camera removed & not replaced
22 May 2025
Overall it was a pleasant experience
21 May 2025
From asking for a quote to repairing, everyone was very efficient
21 May 2025
AS above
21 May 2025
I was informed all the way and sent a video ??
20 May 2025
Gemma and the mechanic were excellent and couldn't be faulted. However the late delivery of the required part added to the length of time I had to wait for the repair to be completed.
20 May 2025
Great customer service
20 May 2025
Clearly explained what was needed
20 May 2025
Good service
19 May 2025
The supportive and very kind staff
19 May 2025
Quick greeting when dropping off my car and consistent communicate throughout day regarding the progress - thank you Lucy.
19 May 2025
As above
19 May 2025
Work completed and vehicle ready on time. Staff kept me up to date on the progress. Video was helpful to see what was being checked.
19 May 2025
Very efficient
18 May 2025
My car dev eh loped a probkem and it went in for repair. The matter was dealt with as quickly as possible and I was completely satisfied with the excellent service.
14 May 2025
we didn't book a waiting appointment but Lucy made sure we were all done in great time
14 May 2025
As above
14 May 2025
Fantastic, very happy with service from Mini
13 May 2025
Sarah made the whole process seem effortless and straight forward when I brought my car in for works. I wasn't inconvenienced and was able to carry in with my day
13 May 2025
Everything went to plan and was on time
09 May 2025
Despite a high initial cost for a tyre replacement the revised price was excellent value
08 May 2025
.
08 May 2025
No problems
07 May 2025
Service experience brill always helpful kept informed Gemma fantastic as always ?? ??
07 May 2025
Everything was explained Pick up was also easy
06 May 2025
Was ok
05 May 2025
Yes for reasons given above
05 May 2025
Professional and friendly service
05 May 2025
Perfect from start to finish
04 May 2025
Everyone I spoke to was helpful polite friendly and acted professionally but also I felt confident that the problems I had with my mini would be addressed. Jemmy was excellent she responded quickly and professionally at all times.
03 May 2025
I have brought my car in a few times now and always get the same consistent helpful experience each time.
02 May 2025
I'm confident that the work done will keep me safe on the road
02 May 2025
So helpful to me in every way
01 May 2025
Excellent
01 May 2025
Great service team.
01 May 2025
Just slightly disappointed that the air freshner I decided to buy off you wasn't fitted for me. Consequently it's still in the box with n the front seat
29 April 2025
Finished in good time
29 April 2025
No complaints
29 April 2025
Courtney was brilliant. She kept me informed and was very professional
28 April 2025
It was quickly done, costs were clear up front
28 April 2025
Deducted a star as still getting service reminder on dash. Unclear if need another visit soon?!
25 April 2025
Sorted out problems
24 April 2025
Always a pleasure to go there
24 April 2025
Excellent service, thorough and knowledgeable
24 April 2025
Brilliant service.
24 April 2025
Excellent service - the whole process was smooth and hassle-free. The staff were professional and courteous, clearly explaining every step which made me feel at ease.
23 April 2025
Everything was fixed quickly
23 April 2025
Very nice service
21 April 2025
the end result with the guy that sorted my car, v gd before that no
21 April 2025
Friendly and pleasant staff members
20 April 2025
Helpful and explained things in a clear manner.
17 April 2025
They are quick efficient and attend to everything needed - changed window wipers because they needed it
08 July 2025
Keira was brilliant 10/10 however do feel the personal touch is lacking with all forms etc after sale agreed being digital on an app and online