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Customer Reviews.

service

5

They did everything expected of them

06 October 2017

service

5

The whole team were accommodating, friendly and keen to assist despite me having dropped into the dealership with no prior appointment. Bradley in particular was fantastic - an absolute God-send!

06 October 2017

service

5

Kept up to date with vehicle progress very good.

06 October 2017

service

5

It was all very straight forward. Drop off was easy and pick up with discussion about what was done was also quick.

05 October 2017

service

5

Excellent service. Reliable. Communicates with me about things that need doing

05 October 2017

sales

5

Friendly and informative

05 October 2017

sales

5

Loved the video/presentation of the car before I drove it away. Also full explanation of controls in the car.

04 October 2017

service

5

Everything was done on time , even ahead of expected time.No problems since.

03 October 2017

sales

5

Kept up to date and once the car had arrived I was able to pick up straight away.

03 October 2017

service

5

Welcoming and polite service

02 October 2017

sales

5

Excellent salesman and colleagues.

01 October 2017

service

5

Excellent service without over selling

30 September 2017

service

5

Everything about the experience was spot on. Booking in was easy, appointment at a time that suited me, they gave me lift to the station so I could get to work, managed to get a part in in time for me to collect the car on my way home. Perfect.

29 September 2017

sales

5

Everything ran very smoothly and Chris kept us up to date throughout

29 September 2017

service

5

The staff explained what work was necessary on my car and how long it would take. When I explained that I had an appointment that afternoon a member of staff offered to drive me to my appointment and also arranged to collect me and bring me back.

29 September 2017

service

3

The work done was great! However, the car needed new front discs and I was quoted £180. I have had another quote for £75, so why the difference. It is a 45 minute job and the parts cost just under £30. Disappointing from Mini!

29 September 2017

service

5

Quick and efficient letting me know the process and also helped sort my problems I had on the road side !

27 September 2017

sales

5

As above. Charlotte was fab as were her colleagues. Nothing was too much trouble.

26 September 2017

sales

5

From the first time I just popped into Mini for a look to arranging and finalising collection of my new car, Chris was very friendly, informative and helpful without a pushy sales approach which I felt at ease with.

26 September 2017

sales

5

From initial meeting honest friendly customer service. No time constraints or pushy sales.Highly recommended Tamworth mini.Sat & designed JCW with no prior knowledge.To top it off was presented as a suprise with car on a turntable Fleetwood Mac

26 September 2017

service

5

Friendly and concise information given

26 September 2017

sales

5

the staff from receptionist thro to Beth on sales was smooth and all were friendly and helpful throughout. We even got a cheery smile and wave from the service personnel

26 September 2017

service

5

Everybody I had to deal with were very professional and helpful

25 September 2017

service

4

Did as asked, to expected time. Was slightly disappointed with 2 hour estimate but saw other people there so I understand.

25 September 2017

service

5

Excellent service, collected my car from homer and returned it valeted.

21 September 2017

sales

5

Did not feel any pressure and the video they give you of your bew vehicle is brilliant.

21 September 2017

service

5

as above

20 September 2017

service

5

Bradley very helpful and accommodating, helpful advice re tyre pressure conversion from bar to psi and noting them down for me on business card. And explaining when brake pads likely to be due for replacement, and info on next service.

20 September 2017

service

5

Excellent Service personal service from Wayne in service .

20 September 2017

service

5

All work was done promptly and a courtesy car was easily arranged.

19 September 2017

sales

5

The handover of my new car was BREATHTAKING!!!!

19 September 2017

sales

5

The Tamworth Mini centre, and in particular a young man called Chris Wheeler, were brilliant throughout the process. We always felt informed and aware of the process, timescales, costs and delivery of the vehicle.

19 September 2017

service

2

After 1st service, i found I was originally mis-sold the TLC package, I was told the TLC covered everthing apart from the 'rubber' parts, i double checked this with the saleman and was told yes, so to receive a bill for over £420 for the 1st service

16 September 2017

service

5

as above

16 September 2017

service

5

No problems at all. Staff excellent and helpful

16 September 2017

sales

5

Richard Goring took time to understand why I wanted a MIni and what model I wanted. He made suggestions in a way that I felt particularly comfortable, given my age (83) and not wanted to feel under pressure. He was patient and extremely helpful.

15 September 2017

sales

5

Same as above

15 September 2017

service

5

Totally pain free. All information clear and easy to understand. Bradley was really informative and made me feel very welcome. Even offered me a lift to the shops as I said I was going for a walk while I waited. I was given refreshments too!

15 September 2017

service

4

Friendly, attentive staff who fitted me in on a Saturday morning at short notice

15 September 2017

service

5

No problem other than above

14 September 2017

sales

5

In particular, the delivery of the car was fantastic.

13 September 2017

service

5

Kept informed throughout day and had everything done explained clearly.

12 September 2017

sales

5

All staff involved with the purchase were extremely helpful and exceeded my expectations at all levels

11 September 2017

sales

5

They did everything they could to help me get the car I wanted with the right deal for me.

07 September 2017

sales

5

Was different when we seen the car on delivery day

05 September 2017

sales

5

Customer service from Richard Goring the salesman and Steve the business Manager was excellent.

05 September 2017

service

4

The Whole experience

04 September 2017

service

5

Excellent service from friendly and informative staff.

03 September 2017

service

5

As above

03 September 2017

service

3

This was the first service from Mini and the service details especially the video of the service overview was excellent. However, the Mini system had identified one brake pad was in the need of replacement, (could not complete commentary no space)