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Customer Reviews.

service

5

Silly I know, but my window cleaning cloth was missing when my vehicle was delivered back.

08 December 2017

service

5

Friendly staff, prompt service and car was cleaned - an added bonus!!

05 December 2017

service

5

Very helpful staff, had phine and email reminders

05 December 2017

sales

5

Chris and the team were welcoming, caring and delivered a 5 star service. Everything in the experience exceeded our expectation. We will be using this mini Centre again.

05 December 2017

service

5

Was telephoned with updates about progress and felt confident that our mini was in good hands.

05 December 2017

sales

5

Richard made the whole experience straight forward for us. The hand over was fun.

05 December 2017

service

5

The customer service was excellent

05 December 2017

service

5

They always look after me

04 December 2017

sales

5

Becky was great and her colleagues helped when she was unavailable.

02 December 2017

service

5

Kept fully informed throughout. The fact that my car is collected and returned to me is very helpful.

02 December 2017

service

3.5

Very good, but there was some confusion as to the mot date.

02 December 2017

service

5

Same as above

30 November 2017

service

5

Met expectations

30 November 2017

sales

5

Everything explained fully. Car arrived when they said it would. The pick up was fantastic with the cheesy showbiz reveal but it made a moment to remember

28 November 2017

sales

5

The whole mini experience from when you walk in to taking your car is first class. My other car Mercedes could learn a lot from you guys!!

28 November 2017

service

5

Just first class from start to finish. No hanging around in oily waiting room and excellent staff.

28 November 2017

service

3

Everyone my car goes in for something I have to go back in and complain about something that is not right

28 November 2017

service

5

Video sentvof heslth check - fantastic! Car nice & clean when I picked it up. Great!

28 November 2017

service

3

As comments as listed above. Still awaiting reply from warranty department.

27 November 2017

service

5

Helpful, stress free fantastic service

27 November 2017

service

4

Work and feedback good

25 November 2017

service

5

I was completely satisfied

24 November 2017

sales

5

Salesman displayed a lot of knowledge in helping to build the car to our specification

22 November 2017

service

5

As above, nice atmosphere, friendly and helpful staff.

22 November 2017

service

5

Welcoming friendly, easy to book in and quick

21 November 2017

sales

5

loved the delivery aspect with the turning car and music

21 November 2017

service

5

Everything was completed efficiently and communication and explanations about work needing to be done was excellent.

21 November 2017

service

5

Very helpful

21 November 2017

sales

4

See above answer. Must be noted though that a courtesy car was offered as well as delivery to home if required.

21 November 2017

sales

5

easy and pleasant

19 November 2017

service

5

The gentleman who dealt with me during my service was amazing. I apologise as I have forgotten his name. Also Hannah who sold me my car made the effort to contact me to help with my initial service query. The personal touch is definitely there!

18 November 2017

service

5

Very knowledgeable staff, and easy to arrange appointment/courtesy car

18 November 2017

service

3

Concerned about a sound my car makes since the serviceBut people at mini Tamworth were polite

18 November 2017

service

5

For the same reasons I’ve mentioned above

17 November 2017

service

5

Car was out of warranty with a failed component but Mini replaced the component free of charge.I left it with them and was told that it would be done the next day having obtained the part.I was given a lift home and collected the next day.

17 November 2017

service

4

The electronic report Video is not useful for people who can't hear.

17 November 2017

service

5

Staff were all very helpful, polite and accommodating. The actual MOT and feedback I was given including video for cars health check was fantastic.

17 November 2017

service

5

Friendly, professional and kept me up to date at all times

17 November 2017

service

5

didn't make me feel stupid about the mistake I made and took me seriously. They were very quick and kept me informed with updates frequently.

15 November 2017

sales

4.5

My experience at the mini centre was great. But unfortunately delivery was a week late and I didn’t receive notice of this until the day before I was due to collect the car. However, once the car arrived everything went smoothly.

15 November 2017

service

4

car was picked up by one of your staff service carried out, vehicle was cleaned both inside and out, car was returned in good time, saved me a lot of time and hassle i was very satisfied.

15 November 2017

service

4

good

14 November 2017

service

5

The service was good but when I got my car back from it being wash and cleaned, it wasn’t as clean as normal like I have had before. But I would go back.

14 November 2017

service

5

Well looked after

12 November 2017

service

5

told about what needed doing and ordered part

11 November 2017

service

2

Booked in for oil service and minor warranty issues, asked if I could wait and was told it would all day. When I took the car in for service I was told that they wanted the car for two days as no spare parts are held. The service book not filled in.

10 November 2017

service

5

The member of staff explained everything to me in a clear and exact manner. He was very polite and attentive and kept me up to date with the progress of my car. Delightful surroundings too.

10 November 2017

service

5

The quality of service, ease of service and resolution of an issue which the staff corrected caused by another dealership was excellent. Zoe Welch has been a star employee throughout.

10 November 2017

service

5

A video was sent through of my car while the Essential checks were going on It’s always a worry when your car is being serviced if all is ok. Everything was explained in detail when I collected my mini too. I just KNOW that mini has great standard

10 November 2017

service

5

Dealt with professionally and quickly