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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
286 ratings and 190 comments received in the last 90 days.
06 February 2025
Nathan was really helpful and kept me up to date with everything. I am very happy with my car and my experience.
04 February 2025
The sales person we dealt with Mandy was Brilliant
30 January 2025
Completely satisfied, Nathan who sold me the car helped and supported me through the process of buying the car and when I took delivery spent time introducing me to my new car.
30 January 2025
Mandy made this easy, smooth and issue free. I was unable to go into branch so she did everything she could remotely so when I did get to the branch, it ran smoothly and was all agreed in advance.
30 January 2025
I've been treated very well. Dan and Nathan were extremely helpful. I enjoyed the whole process. Happy to come back next time.
30 January 2025
It was fast and efficient getting my car
30 January 2025
Fantastic and brilliant Mandy at mini Tamworth, helpful and kept me updated with my mini every step of the way. Gave a full introduction to my mini on the day of collection and was still Available after delivery with any questions I had.
24 January 2025
The service was excellent, lots of information provided and refreshments were very welcomed.
24 January 2025
Chris is really lovely and helpful.
21 January 2025
The only slight niggle was that the delivery of the car was a month over the expected date but I was always kept informed
18 January 2025
I was kept informed regularly and then the handover was booked quickly. Paperwork easily managed online and so the whole thing was handled efficiently.
06 January 2025
Smooth easy no pressure clear and transparent
04 January 2025
Lovely staff, highly knowledgeable answered all questions easily, nothing was too much trouble.
03 January 2025
They were in contact with me at key moments during the purchase to delivery time, which made the whole process feel smooth and reassuring. It was great to have that level of communication, it really showed how much they care about their customers.
03 January 2025
Everything was handled professionally.
03 January 2025
The team at Tamworth Mini, have been absolutely superb. The entire purchase experience has been a real pleasure. Chris & Anthony kept me up to date with the purchase process.
01 January 2025
Salesman Chris was absolutely superb, professional and knowledgeable without being pushy .
30 December 2024
Very friendly, knowledgeable and efficient staff, kept me up to date with order situation, delivered exactly on time, what more could you ask!
28 December 2024
Courtney was fantastic
28 December 2024
Quick turnaround and received before Xmas
28 December 2024
Everything went smoothly. The handover was a nice touch. All of the tech I was worried about on the car was shown to us by Nathan and I was happy when we left with the car.
28 December 2024
Excellent customer service, friendly, helpful not pushy
22 December 2024
Everything was ready for me Chris kept me up to date throughout the day.
20 December 2024
Very professional and explained well
19 December 2024
Good service
19 December 2024
I knew what I wanted, Richard Neal listened and helped make the process very easy.
18 December 2024
No complaints as expected of the brand
18 December 2024
Chris was really helpful and informative and discussed & clarified my options. Also took time to go through the controls.
16 December 2024
New car very happy
16 December 2024
Highly impressed by the professional staff
16 December 2024
Excellent service
13 December 2024
Very satisfied. Again, polite, friendly, efficient and informed.
12 December 2024
Communication was great. I was also very impressed and happy with the part exchange process.
11 December 2024
The experience of test driving both an electric and petrol vehicle was very helpful in helping me chose a model that was right for me. Nathan was extremely knowledgeable and helpful in helping me chose and purchase the car.
09 December 2024
They make it all lovely and personal. Nice touch to ensure you have a lovely coffee and the unveiling of the car is very special and fun!
09 December 2024
Every member of staff were curtious and weloming . Nothing was too much trouble. Hand over was good with comprehensive explanation of controls with offer of returning to help with any problems understanding the technology.
09 December 2024
The handover was unexpectedly different to any other new car handover I've had. Makes you and your new Mini feel special.
07 December 2024
Kept up to date throughout. Courtney sent cheery emails on a regular basis.
03 December 2024
Nathan was first class and kept us informed following our order up to delivery
02 December 2024
Nathan always delivers first class service and keeps me informed and updated with process.
02 December 2024
Chris was an absolute pleasure to deal with and was extremely patient while we deliberated which car to go for. Purchase was easy and straightforward, just as it should be.
22 February 2025
Easy to book in car, received video of service, waiting time good, very happy with service.
21 February 2025
I feel as being charged for this was harsh as I only bought the car the end of November.
21 February 2025
all good
21 February 2025
Excellent service from the BMW guy Very professional with a friendly and helpful manner
18 February 2025
Recall work completed and charging socket changed
18 February 2025
Very pleased with the results.
17 February 2025
Friendly, professional staff that go the extra Mile to ensure their customers feel assured and in the know with their car. Also very welcoming on arrival.
15 February 2025
The team were very helpful and supportive when mini uk stopped the purchase of my new mini due to a safety recall. They did everything possible to ensure I received my new car in the quickest possible time.
15 February 2025
Car service cost was expensive. The complimentary wash and vac was mediocre as I had to clean the windows again. The car was fairly clean when it came in for the service as it had been professionally valeted a few days earlier.
14 February 2025
Very helpful with questions Like the video feedback
13 February 2025
Always polite, professional and swift
13 February 2025
The staff I spoke with on the day were really friendly and helpful. The person doing the service on my car created a really useful video report of the work too, which is helpful
13 February 2025
Good service from all
13 February 2025
Marks are knocked off due to rudeness of the Service Person I dealt with over the replacement vehicle. I certainly did not expect a £45,000.00 replacement vehicle. I just wanted to be able to get to work and back while my car was in the garage.
11 February 2025
A harness clip was broken when the battery was changed. I informed service and was told a new clip would be sent to me. 1 week later no clip. 2 phone calls to service and no return call as promised. This is not good after spending £2035.00
11 February 2025
See above
11 February 2025
Really helpful and friendly
10 February 2025
Good service again
10 February 2025
Sarah is always very helpful and friendly.
10 February 2025
Welcomed on entry, offered drinks and made to feel a valued customer
10 February 2025
No issues with Tamworth mini
09 February 2025
Job completed within timeframe
09 February 2025
Quick and professional.
09 February 2025
Parts had to be ordered for my car which Jemma arranged promptly . I got my car back within 24 hours which was an immense relief to me .
09 February 2025
Prompt and kind
09 February 2025
Great. Very helpful explained all
08 February 2025
Always helpful staff and clear communication of work carried out
08 February 2025
Good customer service approach, but had recurrent issue which took seven visits to resolve
07 February 2025
Booked a 90 minute wait service for MOT which took nearly 3 hours. This was too long and caused issues with other appointments I had that day.
07 February 2025
Good communication, nice environment to work whilst waiting, informative health check All staff friendly and helpful.
06 February 2025
The staff are always very helpful and explain everything
06 February 2025
Again really happy with service from Gemma
06 February 2025
Always happy with the service I receive at Sytners in Tamworth
06 February 2025
Always good experience at Tamworth great staff nice setting good coffee always done in timescales kept informed
03 February 2025
Courtesy of staff, good showrooms, informative video car check, vacuum/carwash after service, prices reasonable, car seems to be performing well.
02 February 2025
Quality on all levels, guaranteed service, ver reassuring
02 February 2025
N/a
02 February 2025
They solved the problem
01 February 2025
Everything always polite and helpful
31 January 2025
All required maintenance was carried out.
31 January 2025
All aspects dealt with efficiently
31 January 2025
All exactly as expected -drop off, communication, collection were all seamless.
30 January 2025
We were fitted in so that we had a minimum of waiting time and the experience was very comfortable
29 January 2025
Arrived early, car went straight through for service. Service and wash completed within time stated. Welcomed by service staff, coffee and biscuits much appreciated.
28 January 2025
Very good customer service
28 January 2025
Service was excellent
28 January 2025
Excellent service every time
28 January 2025
Quick, efficient, courteous service from Sarah and her colleagues
28 January 2025
Great dealership, really friendly and a good selection of cars to view
27 January 2025
excellent experience to me especially for the advice from the service team.
26 January 2025
Staff were super helpful and friendly and went above and beyond. Helping me with a lift to/from home which was very much appreciated.
25 January 2025
Great service & friendly helpful staff
24 January 2025
No problems
24 January 2025
Never a problem always very helpful
24 January 2025
Service so quick and professional
23 January 2025
Car was booked in for Tuesday so I dropped it of Friday and it was ready the same day
23 January 2025
Friendly , efficient staff , everything explained , great communication
22 January 2025
Staff excellent. Information good
21 January 2025
Looked after my needs from start to finish
21 January 2025
Always receive great customer service
21 January 2025
I know very little about cars and I feel confident that everything will be done properly
21 January 2025
Because I was very satisfied
21 January 2025
Sales was disappointing, and they didn't want to no about issues . Did not explain that I would never achieve my target miles. Will be going to report them
20 January 2025
Lady that arranged everything was excellent
20 January 2025
Always a good experience techs know best.
19 January 2025
No hassle , easy
19 January 2025
At all times I was kept updated
17 January 2025
Although I only had a diagnostic check performed on the vehicle I was impressed by the thoroughness of the inspection video.
17 January 2025
Lots of contact from the team (primarily Gemma) made the experience easy and stress free.
16 January 2025
Thorough service
16 January 2025
Mini service was timely and efficient, staff helpful and polite, the only downside is the over inflated prices
16 January 2025
Sarah is amazing at her job and is such a lovely warm friendly person. Always makes me feel comfortable dealing with Sarah
16 January 2025
Only thing I didn't like was having to take an electric car as a courtesy car! As someone who isn't used to an electric vehicle, charging it was a nightmare and expensive!
15 January 2025
No problems
15 January 2025
I was regularly and well informed of progress on a very difficult repair. Effort was taken to ensure I received the best outcome for the service issues and required work.
14 January 2025
Investigated issues and kept me informed.
13 January 2025
Explanation of everything done was seen on video and driving experience improved.
13 January 2025
From arrival to departure all staff were very helpful and knowledgeable
13 January 2025
No issues MOT done with no unnecessary add ons!
12 January 2025
Great customer service, good communication
12 January 2025
Pleasant staff
11 January 2025
Looked after very well. All staff very helpful and informative.
11 January 2025
Very informative. Everybody spoke to and delt with were lovely.
11 January 2025
Clear and experienced staff
10 January 2025
All communications and requests were followed, my expectations of the visit were met 100%
10 January 2025
Nice fast service
10 January 2025
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09 January 2025
Although I cannot fault the service I have one complaint. I chose to wait while my car was serviced. I thought I would be waiting for around an hour. I was sat in the showroom for over 4 hours!
09 January 2025
Courtney couldn't have done anymore
08 January 2025
Delightful staff. On 28th December the receptionist was a cover from another branch and was utterly delightful.
07 January 2025
Excellent staff & electric mini courtesy car, loved it !
05 January 2025
Seemed to have forgotten about me when I went to collect car. Otherwise service was fine.
03 January 2025
Friendly, efficient and genuinely helpful service.
03 January 2025
Gemma was rude and unhelpful
03 January 2025
All was well with the car. Gemma updated me at all times with the progress as I had to go to the shops whilst waiting - which was amazing.
02 January 2025
Very satisfied with level of service given.
02 January 2025
Efficiency
02 January 2025
Nothing to much trouble
02 January 2025
My appointment was booked at 0800hrs on the Friday. I would expect it to be looked at soon after however I didn't get it back until 1630. I would have expected it to be first on at 0800 booking
02 January 2025
My vehicle was booked in swiftly and process was smooth. The vehicle was thoroughly checked, tyre changed and valeted before being returned.
29 December 2024
No issues
25 December 2024
Got was necessary for my car and extra checks made
24 December 2024
Staff were very friendly and professional
23 December 2024
Completed as promywithin timescale and excellent clean
22 December 2024
No courtesy car available, disappointed that I have to wait over 2 hours for the recall to be completed. I did request a courtesy car when book
22 December 2024
They replaced the recall part which was what it went in for but don't feel that I had any service experience. Doesn't seem like that car was checked over before released
22 December 2024
Again - if I had been advised that the cost would have been £549.00 !!!! I would have not had the work carried out via yourselves . I just can't understand why the cost is so high Not really very happy .
22 December 2024
Fantastic all round service.
20 December 2024
Discrepancy between tyre tread readings between mot and service personal
18 December 2024
All ran smoothly & communication great!
18 December 2024
Always receive good customer service
18 December 2024
Had to pay £15 admin fee for a loan car for an under warranty issue purely because you were unable to say how long it would be before you assessed it. It was done in a few hours meaning that the loan car literally only went to the shops next door!
17 December 2024
Fixed outstanding issue on Front Bumper without any hesitation/fuss
17 December 2024
Kept up to date
16 December 2024
Prompt.
16 December 2024
Excellent - friendly from reception to the lady who assisted me with the service. I think her name was Gemma.
14 December 2024
Service done in a timely manor and a clean car to take home. Always a great option to take up.
14 December 2024
Service done in timeslot given.
14 December 2024
Nothing was too much trouble from start to finish and we're on time for appointments.
14 December 2024
The staff were very helpful and pleasant
13 December 2024
The lady on reception gave me coffee and a biscuit, very nice
13 December 2024
Nothing to say
13 December 2024
Time given to explain everything that was required to be done to my coup.
13 December 2024
Always very informative & professional service.
13 December 2024
.
13 December 2024
Very pleased
13 December 2024
Work was done as agreed on time and costs were explained at every stage before work commenced.
13 December 2024
I was treated politely, and curtiously. Everything was explained so i fully understand what was happening and why, any quieries i had were answered timely. I found the whole experience easy and stress free.
13 December 2024
An unexpected issue was found and dealt with efficiently and effectively.
12 December 2024
Vehicle was throughly assessed with specific problems repaired. Nice to have valet and wash of the car before return.
10 December 2024
Outstanding efficiency and professionalism. Was extremely pleased.
09 December 2024
Car provided to help with issues with date changes and the team worked with me to find solutions and help
07 December 2024
I was a little bit dishearted by the service, this time. I was specifically asked if I would like my car valeted and as it was costing me almost £500 was a nice addition but no one bothered to actually clean or say sorry miss we didn't have time.
06 December 2024
I believe I'm getting the best possible service for my mini
06 December 2024
I have also received fantastic customer service from Sytner Tamworth and would not go anywhere else.
06 December 2024
They took care of me. Like always. From the first moment till the end of the visit
06 December 2024
Work done efficiently
06 December 2024
Staff updated me frequently about my car and was friendly to talk to
06 December 2024
Kept me well informed
04 December 2024
Service completed in good time while I waited and kept informed of progress
04 December 2024
Great customer service
03 December 2024
The whole experience was trouble free and well within the time scale promised. Any questions I had were immediately answered
02 December 2024
Gemma was extremely helpful and sorted issues quickly
02 December 2024
Very friendly & efficient service
02 December 2024
Extremely good reliable service
02 December 2024
Team did their best to resolve my issue.
01 December 2024
Pleasant, fairly quick service. However feel completely ripped off with prices.looked online and compared cost of parts with what i was charged, shocking!
01 December 2024
Work was completed on time and I was updated with the progress with my vehicle.
20 February 2025
Sales person Nathan was brilliant. Have had bad experiences trying to buy 2 previous Minis with Sytner and their sales staff. Nathan was friendly, helpful, understood what i wanted and why, kept me up to date on how things were going. Excellent!!