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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
322 ratings and 201 comments received in the last 90 days.
12 September 2024
No isses.
11 September 2024
Chris made this experience very easy and straight forward. The car reveal was also a nice touch to the whole experience
11 September 2024
Chris Wheeler at Sytner Tamworth took me through the whole process of choosing the best mini for my needs, his knowledge was invaluable and made the process easy
11 August 2024
Warm and friendly welcome from everyone there. Great experience both for test drive, making the decision to buy and the delivery
07 August 2024
From visiting the showroom to taking delivery of new car was very quick, 4 days in total
05 August 2024
Quick and easy handover Knowledge of specifications explained and demonstrated
04 August 2024
All staff very welcoming.
03 August 2024
It was great experience thanks
03 August 2024
Richard was excellent and very helpful with the sale and Chris was excellent too when it came to delivery
03 August 2024
Everything seems fine, Amie helped with everything
02 August 2024
Very professional and kept us informed at every stage of the process
31 July 2024
Lovely people, nothing was too much, customer service from Nathan Lawrence was exceptional
30 July 2024
Great service
25 July 2024
Everybody we met was so friendly from the outset and Chris Wheeler was just brilliant from start to finish. We have never enjoyed buying a car so much and we would have no hesitation in travelling the extra distance to use Tamworth again.
25 July 2024
Very satisfied all round
24 July 2024
Everything was good
24 July 2024
I got everything I wanted for my car
20 July 2024
Great service. Very thorough.
17 July 2024
Beautiful modern showroom. Staff always polite and offered a drink. Telephone always answered promptly and politely. Nothing was too much trouble. Nathan spent lots of time going through all the details of the car before I drove off. Very happy lady.
17 July 2024
Totally satisfied. The handover was a real treat and very exciting. A perfect start to my new MINI journey.
16 July 2024
Excellent service.
16 July 2024
Very professional
14 July 2024
I am more than satisfied Mandy Blackmore and Chris wheeler were fantastic so helpful nothing was to much trouble
10 July 2024
Excellent every time Richard and James amazing as usually in assisting me with a new car purchase !!
10 July 2024
Professional and very knowledgeable and offered no nonsense advice.
08 July 2024
We were treated in a polite and helpful way
07 July 2024
Everything was clearly explained and everything went very smoothly.
07 July 2024
Mandy was great and looked for the exact car we wanted
06 July 2024
Mandy was extremely helpful
04 July 2024
I found Amie and all her colleagues went that extra mile to ensure that my experience was as good as my wife's experience when she very recently bought her Mini.
03 July 2024
Staff were extremely helpful and explained every process in purchasing the car, also kept us informed of progress of car build and when it would be available.
03 July 2024
It was a very difficult decision to sell my little mini, for a car that suited our present needs. The team at Mini made it easy, especially Chris Wheeler, they were very understanding and found this beautiful new car.
02 July 2024
Richard Neal was extremely helpful and kept me informed every step of the journey.
02 July 2024
See above comments
02 July 2024
Delivered ahead of time and all went really smoothly.
02 July 2024
Made to feel relaxed and comfortable
02 July 2024
Mandy - your sales assistant was fantastic, I have purchased several new cars in my time, Mandy was informative, genuine and transparent. The experience was exciting, seamless and we were left feeling completely satisfied.
01 July 2024
Extremely satisfied. Great service from start to finish. Regular updates, impressive handover
01 July 2024
Good friendly surroundings
30 June 2024
Excellent
30 June 2024
Mandy's communication was clear and timely. I felt well-informed at every stage of the process. I appreciated the check-in call from Mandy to ensure everything was going well with my new car.
30 June 2024
Alice was super professional and knowledgeable. Credit to the showroom
29 June 2024
Always helpful
29 June 2024
Excellent service by Reception and Chris Wheeler at Mini Tamworth. My new Mini showed a worrying fault as I drove it away on collection, and is back in the workshop, but Chris was exceptionally understanding and helpful, overcoming my disappointment
28 June 2024
Alice is lovely and can't do enough for you. Very friendly and kept me updated constantly.
28 June 2024
Excellent service and support from Richard Neal, the Salesman, who kept me regularly in contact with progress on vehicle build and delivery. Overall I felt sure he was 'on my side'
27 June 2024
All staff were lovely and very helpful, loved the reveal of my new car
26 June 2024
The lady on the front desk is always smiling and gets you settled in with a lovely hot chocolate, my favourite. Richard kept me updated from day one until my car was ready to collect. Very good service and good communication and a quick delivery.
25 June 2024
Courtney explained to me all the options I would have in regards to a new car and upon deciding, made the entire process very easy. When picking up my new car it was beautifully presented and Courtney took the time to run me through the changes.
21 June 2024
Wonderful experience
21 June 2024
Apart from feeling excited about getting my new mini as always the welcome at the dealer ship was as friendly as all my previous visits.
21 June 2024
Exceeded expectations
21 June 2024
Very relaxing experience no stress
11 September 2024
Used the on line booking in fascility for MOT & to
10 September 2024
Friendly and efficient staff
10 September 2024
As above and good information given on the service itself.
10 September 2024
Good service
10 September 2024
I could not fault the service I was given
09 September 2024
Great
09 September 2024
My Mini service was completed on time and with good communication from the Service Staff.
09 September 2024
Sarah Pajor was excellent as was the Mini technicians video report
08 September 2024
Love the health check which is reassuring.
07 September 2024
done a good job
06 September 2024
Fast and efficient
06 September 2024
The staff were very welcoming, very friendly service.
06 September 2024
Sevice was done as expected, staff were pleasant, friendly and efficient.
03 September 2024
Great service from Sarah. Has also served me before and find her really helpful. Always ensures that I fully understand any work that needs doing and answers any questions.
03 September 2024
Mandy was lovely, she went through everything with us. I didn't feel pressurised and was able to choose the right car for me. Hand over experience was good too.
02 September 2024
I was welcomed and made comfortable whilst waiting for my service to be done. Then kept in touch via video with progress of work being done in workshop.
02 September 2024
There was a wheel bearing sound coming from my car I thought this might have been picked up during health check. Other than that happy with the video that comes with the check, it's a nice touch to the service
31 August 2024
Sarah was great, she explained the process well, explained the layout of the courtesy car and set up Bumper credit for me.
30 August 2024
The staff were brilliant
30 August 2024
MOT was carried out proficiently and quickly.
30 August 2024
friendly hospitality, details report and speedy collection
28 August 2024
Good service
28 August 2024
Extremely satisfied. From booking the vehicle in, to the smooth hand over of a courtesy car ..which was rather nifty. To collecting my car, serviced washed and valeted.....spot on
27 August 2024
Job completed as requested & on time, Thank you
26 August 2024
Did as asked without fuss.
26 August 2024
Good polite staff, that communicate quickly and efficiently
26 August 2024
Helpful staff and good service
25 August 2024
Everything requirement was met quickly and with excellent customer service.
25 August 2024
Easy to book the car in and reminders sent via texts.
24 August 2024
Completely satisfied with the overall performance and experience
24 August 2024
Always helpful, friendly and professional
24 August 2024
Health check video always a nice touch..car cleaned and issues/services completed in a timely manner
24 August 2024
Gemma Howe very helpful
23 August 2024
Technician very knowledgeable
22 August 2024
Fantastic service
21 August 2024
Couldn't of been happier with the service I received.
21 August 2024
Very happy with price and time taken
21 August 2024
Made welcome and dealt with quickly
21 August 2024
Quick and no hassle
20 August 2024
Quick appointment and very efficient
19 August 2024
Mini did a complimentary VHC and 4 wheel alignment and wash and vac
19 August 2024
Kept me updated through the day
19 August 2024
Fitted me in and treated very well
18 August 2024
Good experience
17 August 2024
Good service, low hassle, good feedback about vehicle information.
17 August 2024
Always brilliant service highly recommend.
16 August 2024
Again, Gemma was amazing and Tamworth will be doing all future servicing I need doing. All because of her professionalism 10/10 and 5* for her
15 August 2024
Quick, informative and helpful
15 August 2024
Very helpful staff
15 August 2024
Reliable device since used 2017
15 August 2024
Very satisfied.
14 August 2024
Everything was done . and your lovely lady made me 2 drinks while i waited.
14 August 2024
Efficient friendly service
12 August 2024
Everything explained well Looked after and work carried out successfully
11 August 2024
Efficient, friendly, kept in touch as promised
09 August 2024
I did a MOT checkup, and it allowed my mini cooper checkup schedule within one week with test report at the same day.
09 August 2024
They were not pushy , to the contrary they were polite And pleasant. Great service .
08 August 2024
Quick and thorough while you wait servicing. Good hospitality at the dealership.
07 August 2024
Always feel confident that work will be carried out satisfactorily. Staff are also very attentive.
07 August 2024
Great service and friendly staff
06 August 2024
Always get a good experience
06 August 2024
Having not arranged transport home while my mini one was having a service check your man Josh kindly gave me a lift home from Tamworth to Atherstone. It was very much appreciated.
06 August 2024
Nice garage, friendly and helpful staff
06 August 2024
Very good service
04 August 2024
Completely satisfied
03 August 2024
Gemma who I dealt with was very helpful.
03 August 2024
Ms Courtney is nice and professional.
03 August 2024
sorted all my mot challenges
02 August 2024
Sytner customer service is excellent. Good communication and never feel rushed. Stafford is my closer garage but I choose to drive further for the service.
02 August 2024
No issues clear concise and hand back excellent
01 August 2024
Once again dealing with Sytner Tamworth Mini is such a satisfying experience. Sarah Pajor is a credit to your business. An extremely knowledgeable and professional individual who makes any interaction as smooth as possible
01 August 2024
Friendly service
01 August 2024
Friendly and efficient service.
01 August 2024
Helpful staff
01 August 2024
Again the whole process from dropping cat to collection was smooth and professional
01 August 2024
great staff
31 July 2024
Did what was aked and in time
31 July 2024
Great customer service sorted a body shop abs doors lock issue in one visit even though it was over 2 locations
31 July 2024
Helpful friendly staff and the work was carried out quickly with no problems
31 July 2024
Happy with the experience I received for this year's service, the service was completed as requested and the loan car gave me the opportunity to try out the latest model. The service videos are very useful and informative.
30 July 2024
Professional workforce
30 July 2024
Excellent service provided by Gemma
30 July 2024
Staff kept me informed and explained what work was done / needed doing next time
30 July 2024
Good communication throughout, made to feel welcome, and a professional service.
29 July 2024
Did what you promised
26 July 2024
The repair was sort and everything was to my satisfaction
26 July 2024
Friendly. Efficient & knowledgeable
25 July 2024
Great customer service both from Gemma and Mark the technician. We received updates and detailed information about the issues with our car. We were very impressed with their friendly, knowledgeable and helpful service.
25 July 2024
Friendly welcoming patient & honest
25 July 2024
They sorted the issue and kept me informed.
25 July 2024
They sorted my problem out without any hassle.
24 July 2024
Friendly, efficient service.
24 July 2024
3 coffee Free WiFi Area to work Super friendly
23 July 2024
I was impressed with the information that was given about the issues with my mini. Courtesy car was invaluable. Sarah was great.
23 July 2024
Very well treated and looked after whilst visiting lovely lady on teception
23 July 2024
Excellent experience
23 July 2024
Very helpful
23 July 2024
All went smooth
22 July 2024
Everything was explained and service was done in the time allocated
21 July 2024
Generally very satisfied Except the engineer doubted I had used genuine parts for my retro fitted reversing sensors without checking my records. Which Showed my receipt for work at Syntor
21 July 2024
Because it was
21 July 2024
Great service from start to finish
21 July 2024
I go what I wanted, but not the way I wanted it
21 July 2024
Excellent
20 July 2024
Car hadnt been cleaned as requested but may have been due to an unexpected puncture repair on a 90 minute turnaround
19 July 2024
Handled very quickly and efficiently
18 July 2024
Service was good and everything explained
17 July 2024
During my car service, a video was sent to me with recommendations of the parts that needed attention. When I collected my car, Gemma was excellent, explaining everything to me.
17 July 2024
Everything explained
17 July 2024
Straightforward
17 July 2024
Work was carried out promptly and to a high standard.
16 July 2024
Work explained clearly
16 July 2024
The service and staff
16 July 2024
Sarah was very clear and communicative.
16 July 2024
Additionally they consistently make us wait an unreasonably long time, wasting the majority of my day for simple services. This repeated lack of efficiency & broken promises has made me not want to take my car there anymore,I am only left let down
16 July 2024
Easy to check vehicle in, kept informed throughout, pleasant area to wait in.
15 July 2024
Very satisfied, plus my Mini always looks lovely after it's been given a valet.
14 July 2024
All my questions were answered, the staff where polite and professional.
14 July 2024
Excellent services, will always recommend as the best.
13 July 2024
My car needed a new windscreen I was very well looked after, so was my car, I dealt with Sarah, excellent service, highly recommended.
13 July 2024
Wish it was cheaper!
12 July 2024
The service was on time and trouble free
09 July 2024
Easy to book and was kept informed
09 July 2024
Easy to book,gave updates and were on time. Very comfortable waiting area.
08 July 2024
prompt polite and professional
08 July 2024
Great service
08 July 2024
Again excellent service
08 July 2024
I think it was Keira on reception - she was great. And the car was serviced really quickly. Loved the video too
08 July 2024
Kept informed and was able to get an appointment the next day once parts were in.
08 July 2024
Early appointment booking straightforward Pleasant and helpful staff
08 July 2024
Friendly and professional.
07 July 2024
Good attention.
07 July 2024
The whole experience was easy from booking in to collecting my car. I was kept informed what was going on at all times by Gemma. I had complete confidence in those working on my car.
06 July 2024
As always, excellent work on vehicle. Mini keeps me informed of work done with video.
06 July 2024
Quick turn around and kept in the loop
05 July 2024
All was dealt with efficiently.
03 July 2024
Check in online so drop off was simple, video info was superb
01 July 2024
Everything completed in a timely manner
01 July 2024
sarah was great from start to finish
01 July 2024
As above
01 July 2024
Everything worked to plan
30 June 2024
I had poor quality repairs carried out at another Mini dealership and took the car to Tamworth. The work carried out was what I would expect for a main dealer, and Tamworth Mini is where my future service and repair work will go.
30 June 2024
Always looked after at Tamworth
28 June 2024
The service centre is immaculate and the customer care mirrors this.
23 June 2024
Great service
23 June 2024
Easy to keep track of car service and ready to pick up
23 June 2024
Overall, a very good experience. Also had a new mini electric courtesy car for 24 hours while my car was being repaired
15 September 2024
Great service and Courtney was brilliant. Friendly and professional. Very impressed. I picked car up and Courtney went through everything. She was a brilliant Mini salesperson. Thanks for making it a memorable experience. Will return!