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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 194 comments received in the last 90 days.
20 March 2025
The reveal was iconic
20 March 2025
Chris Wheeler at Sytner Mini was fantastic
20 March 2025
Made to feel very special, as always. You feel as though you really matter. Plus a great salesman, Chris Wheeler, who goes above & beyond the basics.
20 March 2025
Helpful, informative, approachable, responsive and cheerful and prepared to put up with a lot of questioning. Clear in the information given and quick at following up and accommodating with respect to appointments.
19 March 2025
Everything went very smoothly & all explained in detail along the way
18 March 2025
I was kept informed every step of the way .
16 March 2025
More than satisfied. I was talked through every step of the purchase and delivery, of my car, so I understood everything. Also picking up my new car was a great experience! I was looked really well, from start to finish.
10 March 2025
Friendly and genuine staff, competitive pricing, no pressure, all questions answered honestly and kept informed.
07 March 2025
Very, the vehicle was delivered to a very high standard
06 March 2025
Just love the car found for me. I went in thinking I wanted s countryman but came out with a 5 door classic which I am actually more happy with.
27 February 2025
No issues Test drive and purchase proceedure well organised
26 February 2025
always so helpful and friendly,courtney was very helpful and bubbly, lovely.
20 February 2025
Sales person Nathan was brilliant. Have had bad experiences trying to buy 2 previous Minis with Sytner and their sales staff. Nathan was friendly, helpful, understood what i wanted and why, kept me up to date on how things were going. Excellent!!
06 February 2025
Nathan was really helpful and kept me up to date with everything. I am very happy with my car and my experience.
04 February 2025
The sales person we dealt with Mandy was Brilliant
30 January 2025
I've been treated very well. Dan and Nathan were extremely helpful. I enjoyed the whole process. Happy to come back next time.
30 January 2025
Mandy made this easy, smooth and issue free. I was unable to go into branch so she did everything she could remotely so when I did get to the branch, it ran smoothly and was all agreed in advance.
30 January 2025
Fantastic and brilliant Mandy at mini Tamworth, helpful and kept me updated with my mini every step of the way. Gave a full introduction to my mini on the day of collection and was still Available after delivery with any questions I had.
30 January 2025
Completely satisfied, Nathan who sold me the car helped and supported me through the process of buying the car and when I took delivery spent time introducing me to my new car.
30 January 2025
It was fast and efficient getting my car
24 January 2025
Chris is really lovely and helpful.
24 January 2025
The service was excellent, lots of information provided and refreshments were very welcomed.
21 January 2025
The only slight niggle was that the delivery of the car was a month over the expected date but I was always kept informed
18 January 2025
I was kept informed regularly and then the handover was booked quickly. Paperwork easily managed online and so the whole thing was handled efficiently.
06 January 2025
Smooth easy no pressure clear and transparent
04 January 2025
Lovely staff, highly knowledgeable answered all questions easily, nothing was too much trouble.
03 January 2025
Everything was handled professionally.
03 January 2025
The team at Tamworth Mini, have been absolutely superb. The entire purchase experience has been a real pleasure. Chris & Anthony kept me up to date with the purchase process.
03 January 2025
They were in contact with me at key moments during the purchase to delivery time, which made the whole process feel smooth and reassuring. It was great to have that level of communication, it really showed how much they care about their customers.
01 January 2025
Salesman Chris was absolutely superb, professional and knowledgeable without being pushy .
30 December 2024
Very friendly, knowledgeable and efficient staff, kept me up to date with order situation, delivered exactly on time, what more could you ask!
21 March 2025
Gemma was really helpful and very polite
20 March 2025
Took a bit longer than 90 mins, but liked the video feedback and process was easy
19 March 2025
Every looked after me while it was being serviced.and they kept me informed of the progress
19 March 2025
Sarah helped make sure we were not kept waiting . She was friendly and helpful. Made the whole experience trouble free .
19 March 2025
Everything went according to schedule
17 March 2025
No problem at all straight forward service,start to finish.
17 March 2025
Difficult to reach via email or phone, causing stress and uncertainty. My car was off the road for 6 days with no update on the loan car process, reflecting poor customer service. No apologies or empathy were offered for the any of my experience.
17 March 2025
Good service, just expensive.
17 March 2025
Would have been good if when I had booked over the phone that I was told it was an all day appointment being booked.
17 March 2025
Good communication
15 March 2025
Everything explained as to what work was carried out, and how much it costs. I like the inspection video and information given
15 March 2025
Kept informed about my booking Efficient & friendly service
15 March 2025
The service agent was ok but find it pretty impersonal. Receptionist took me over to service area then you're left standing around not knowing what's happening for 10 plus minutes. Same on my last service.
15 March 2025
Manufacturing recall dealt with efficient ly
15 March 2025
It seems that on the day that I took my car in for its MoT at 9:30am, the MINI garage was extremely busy so that work did not commence until the afternoon which meant that the car was not ready until around 5pm.
15 March 2025
Again due to the quality of service provided by Sarah Pajor, and the mechanic I think that his name was Derek at Sytner Tamworth.
14 March 2025
Completely satisfied with the service from booking in to completion.
12 March 2025
During the service yiu have wiped all our personal settings from tgexsystem, incl drivers, the time, charging times, etc etc you should leave the car with the same settings, incl switch for auto lights - it could be dangerous.
12 March 2025
I was well looked after from arriving at the service centre to returning to collect my car. Thank you.
10 March 2025
The receptionist was friendly and welcoming. Sarah in the service department, couldn't do enough to help. She was friendly, professional and helpful.
10 March 2025
My car was attended to on time, job completed and loan car was supplied.
10 March 2025
I had a long wait to pick up my car due to some unforeseen problems extracting some bolts so I wasn't able to pick up the car at lunchtime as arranged.
09 March 2025
Because your service department is very good
09 March 2025
Job done
09 March 2025
Whilst disappointed that more work needed to be done to my car than I was expecting, which obviously meant more expense, I was kept updated, offered to do all required work during this visit and customer service was good
09 March 2025
Excellent, efficient service
09 March 2025
Efficient and quick.
08 March 2025
Service completed as expected
08 March 2025
Service satisfactory
08 March 2025
Very satisfied, straightforward and all issues resolved on the day.
07 March 2025
Friendly professional staff. Great to have live video and audio updates. Plus great customer care.
07 March 2025
Excellent
07 March 2025
Very smooth and well informed
07 March 2025
Staff very efficient
06 March 2025
Sarah was helpfull dealing with my recall and other issues she kept me up to date she's an asset to yr company
06 March 2025
Excellent service
06 March 2025
Good service
05 March 2025
Inspection carried out with no fuss, easy to book in and a free courtisy car. Emma was fantastic and kept me fully informed during the recall.
05 March 2025
As above
05 March 2025
Madecto feel lije a valued customer.
05 March 2025
Despite the confusion caused by the call when booking the appointment (see below), the garage at Tamworth then did an excellent job to get the work done and were only moments over the hour.
04 March 2025
Nice showroom Josh on service was brilliant explaining the work carried out and showing me to my car on collection
03 March 2025
Very helpful when booking my car in for rear breaks and then booking in for an mot for april.
02 March 2025
Great Service and professional
02 March 2025
Simple process start to finish
02 March 2025
Na
01 March 2025
This was my first service and Sarah made sure my experience was seamless, lovely seating area and coffee provided whilst waiting for a taxi called by Sarah. Communication was great and Sarah called once my car was ready. Thank you Sarah, Fabulous!!
01 March 2025
Excellent service
28 February 2025
All completed and cleaned on time
27 February 2025
After a bad experience with one of the technicians and the problem not solved the car went back in and the problem appears to have been sorted. Service manager was very helpful and so was the second technician. The first technician was extremely rude
27 February 2025
Kept informed
26 February 2025
Great I could book a timed service and wait but disappointed I was offered a wheel alignment check at such an inflated price.
26 February 2025
Great location, easy to book in
26 February 2025
BMW came out to my Mini and organise me to pick up a replacement from mini, get to mini Tamworth, they seem to have no acknowledgment of me and my issue, the two ladies kept telling me there was nothing booked in, didn't even ask for a reg, very rude
26 February 2025
Helpful staff
26 February 2025
Josh, the guy who eventually carried out the recall repair was superb, giving us regular updates on progress etc throughout the day out vehicle was with mini.
26 February 2025
Simple process start to finish. Always feels relaxed but efficient
25 February 2025
efficient professional service
24 February 2025
See above
23 February 2025
All went to plan. MOT performed without delay, issues and all relevant reports/docs presented at conclusion.
22 February 2025
Easy to book in car, received video of service, waiting time good, very happy with service.
22 February 2025
Always excellent fantastic dealership
21 February 2025
I feel as being charged for this was harsh as I only bought the car the end of November.
21 February 2025
Excellent service from the BMW guy Very professional with a friendly and helpful manner
21 February 2025
all good
18 February 2025
Very pleased with the results.
18 February 2025
Recall work completed and charging socket changed
17 February 2025
Friendly, professional staff that go the extra Mile to ensure their customers feel assured and in the know with their car. Also very welcoming on arrival.
15 February 2025
Car service cost was expensive. The complimentary wash and vac was mediocre as I had to clean the windows again. The car was fairly clean when it came in for the service as it had been professionally valeted a few days earlier.
15 February 2025
The team were very helpful and supportive when mini uk stopped the purchase of my new mini due to a safety recall. They did everything possible to ensure I received my new car in the quickest possible time.
14 February 2025
Very helpful with questions Like the video feedback
13 February 2025
Always polite, professional and swift
13 February 2025
Good service from all
13 February 2025
Marks are knocked off due to rudeness of the Service Person I dealt with over the replacement vehicle. I certainly did not expect a £45,000.00 replacement vehicle. I just wanted to be able to get to work and back while my car was in the garage.
13 February 2025
The staff I spoke with on the day were really friendly and helpful. The person doing the service on my car created a really useful video report of the work too, which is helpful
11 February 2025
Really helpful and friendly
11 February 2025
See above
11 February 2025
A harness clip was broken when the battery was changed. I informed service and was told a new clip would be sent to me. 1 week later no clip. 2 phone calls to service and no return call as promised. This is not good after spending £2035.00
10 February 2025
Welcomed on entry, offered drinks and made to feel a valued customer
10 February 2025
Good service again
10 February 2025
Sarah is always very helpful and friendly.
10 February 2025
No issues with Tamworth mini
09 February 2025
Prompt and kind
09 February 2025
Great. Very helpful explained all
09 February 2025
Parts had to be ordered for my car which Jemma arranged promptly . I got my car back within 24 hours which was an immense relief to me .
09 February 2025
Job completed within timeframe
09 February 2025
Quick and professional.
08 February 2025
Good customer service approach, but had recurrent issue which took seven visits to resolve
08 February 2025
Always helpful staff and clear communication of work carried out
07 February 2025
Booked a 90 minute wait service for MOT which took nearly 3 hours. This was too long and caused issues with other appointments I had that day.
07 February 2025
Good communication, nice environment to work whilst waiting, informative health check All staff friendly and helpful.
06 February 2025
Again really happy with service from Gemma
06 February 2025
Always good experience at Tamworth great staff nice setting good coffee always done in timescales kept informed
06 February 2025
Always happy with the service I receive at Sytners in Tamworth
06 February 2025
The staff are always very helpful and explain everything
03 February 2025
Courtesy of staff, good showrooms, informative video car check, vacuum/carwash after service, prices reasonable, car seems to be performing well.
02 February 2025
N/a
02 February 2025
They solved the problem
02 February 2025
Quality on all levels, guaranteed service, ver reassuring
01 February 2025
Everything always polite and helpful
31 January 2025
All exactly as expected -drop off, communication, collection were all seamless.
31 January 2025
All required maintenance was carried out.
31 January 2025
All aspects dealt with efficiently
30 January 2025
We were fitted in so that we had a minimum of waiting time and the experience was very comfortable
29 January 2025
Arrived early, car went straight through for service. Service and wash completed within time stated. Welcomed by service staff, coffee and biscuits much appreciated.
28 January 2025
Quick, efficient, courteous service from Sarah and her colleagues
28 January 2025
Great dealership, really friendly and a good selection of cars to view
28 January 2025
Very good customer service
28 January 2025
Service was excellent
28 January 2025
Excellent service every time
27 January 2025
excellent experience to me especially for the advice from the service team.
26 January 2025
Staff were super helpful and friendly and went above and beyond. Helping me with a lift to/from home which was very much appreciated.
25 January 2025
Great service & friendly helpful staff
24 January 2025
Never a problem always very helpful
24 January 2025
No problems
24 January 2025
Service so quick and professional
23 January 2025
Car was booked in for Tuesday so I dropped it of Friday and it was ready the same day
23 January 2025
Friendly , efficient staff , everything explained , great communication
22 January 2025
Staff excellent. Information good
21 January 2025
I know very little about cars and I feel confident that everything will be done properly
21 January 2025
Always receive great customer service
21 January 2025
Because I was very satisfied
21 January 2025
Looked after my needs from start to finish
21 January 2025
Sales was disappointing, and they didn't want to no about issues . Did not explain that I would never achieve my target miles. Will be going to report them
20 January 2025
Lady that arranged everything was excellent
20 January 2025
Always a good experience techs know best.
19 January 2025
At all times I was kept updated
19 January 2025
No hassle , easy
17 January 2025
Although I only had a diagnostic check performed on the vehicle I was impressed by the thoroughness of the inspection video.
17 January 2025
Lots of contact from the team (primarily Gemma) made the experience easy and stress free.
16 January 2025
Mini service was timely and efficient, staff helpful and polite, the only downside is the over inflated prices
16 January 2025
Sarah is amazing at her job and is such a lovely warm friendly person. Always makes me feel comfortable dealing with Sarah
16 January 2025
Only thing I didn't like was having to take an electric car as a courtesy car! As someone who isn't used to an electric vehicle, charging it was a nightmare and expensive!
16 January 2025
Thorough service
15 January 2025
No problems
15 January 2025
I was regularly and well informed of progress on a very difficult repair. Effort was taken to ensure I received the best outcome for the service issues and required work.
14 January 2025
Investigated issues and kept me informed.
13 January 2025
From arrival to departure all staff were very helpful and knowledgeable
13 January 2025
Explanation of everything done was seen on video and driving experience improved.
13 January 2025
No issues MOT done with no unnecessary add ons!
12 January 2025
Pleasant staff
12 January 2025
Great customer service, good communication
11 January 2025
Very informative. Everybody spoke to and delt with were lovely.
11 January 2025
Looked after very well. All staff very helpful and informative.
11 January 2025
Clear and experienced staff
10 January 2025
.
10 January 2025
Nice fast service
10 January 2025
All communications and requests were followed, my expectations of the visit were met 100%
09 January 2025
Courtney couldn't have done anymore
09 January 2025
Although I cannot fault the service I have one complaint. I chose to wait while my car was serviced. I thought I would be waiting for around an hour. I was sat in the showroom for over 4 hours!
08 January 2025
Delightful staff. On 28th December the receptionist was a cover from another branch and was utterly delightful.
07 January 2025
Excellent staff & electric mini courtesy car, loved it !
05 January 2025
Seemed to have forgotten about me when I went to collect car. Otherwise service was fine.
03 January 2025
Friendly, efficient and genuinely helpful service.
03 January 2025
Gemma was rude and unhelpful
03 January 2025
All was well with the car. Gemma updated me at all times with the progress as I had to go to the shops whilst waiting - which was amazing.
02 January 2025
Efficiency
02 January 2025
Very satisfied with level of service given.
02 January 2025
My appointment was booked at 0800hrs on the Friday. I would expect it to be looked at soon after however I didn't get it back until 1630. I would have expected it to be first on at 0800 booking
02 January 2025
My vehicle was booked in swiftly and process was smooth. The vehicle was thoroughly checked, tyre changed and valeted before being returned.
02 January 2025
Nothing to much trouble
29 December 2024
No issues
21 March 2025
Very smooth efficient service and plenty of updates about my cars arrival